All Billing Policies outlined here are applicable across all entities and Doing Business As (DBA) names operating under the Ashley Binns, LLC umbrella. These Billing Policies apply to all financial transactions, including but not limited to: one-time purchases, memberships, and subscriptions.

I want you to be familiar with policies/procedures so that things can run smoothly between us. Please read these very carefully so that there are no misunderstandings later on.

The procedures, practices, policies and benefits described here may be modified or discontinued from time to time. We will try to inform you of any changes as they occur.

Should you have any questions, please email [email protected]

Usage of our services constitutes customer’s acceptance of Ashley Binns, LLC billing policy. Following is the billing policy with which all customers must comply:

Payment Options

We accept Credit Cards, Apple pay and Google Pay.

General Policies

Customers are responsible for keeping all credit/debit card details and contact information current. Please email [email protected] inform us of any changes.

All contracted fees are automatically charged to the credit/debit card on file.

Payment receipts are automatically sent to customers once a payment has been successful.

Delinquency Policies

Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer’s specific billing cycle date. If the credit/debit card is declined, we will continue to attempt to charge the card on file a minimum of 2 times and a maximum of 4 times.

Delinquent Accounts: All accounts 30 days past due may be disabled or deactivated until balances are paid in full.

Fees

These fees are only assessed for Done for You services or One-one-One Coaching Programs.

Late Fee: Invoices that remain unpaid after 30 days may be assessed a late fee of $50.00 per month.

Chargebacks: If a customer initiates a chargeback, we may assess a $50.00 processing fee for each individual chargeback.

Collections Fee: In the event, an account is submitted to a third-party collections service, the client will be responsible for the full amount of the collections fees, in addition to any other fees previously assessed on the account.

Contract and Agreements:

Online Courses:

Online Courses can be offered as one-time payments, payment plans, or as subscription-based.

One-Time Payment: Paid in full and no payments are due.

Payment Plan: You have agreed to pay a certain amount of payments until paid in full.

Subscription Plan: A Monthly or Yearly Membership that allows you to cancel anytime.

Offer types are noted on the enrollment page once the "Enroll now" button is clicked and is also noted on the checkout page. On each checkout page, you must check and agree that you understand the payment plan you are choosing, along with our billing and refund policies. We do not have any access to customer's credit card information and a client is ONLY CHARGED according to the course payment options because the client enters their own billing information into our system. It is the client's responsibility to understand if they are enrolling in a subscription-based course or a single purchased course, again in which this information is noted on the enrollment sales page and during checkout, which they must agree to BEFORE the system allows you to move forward with submitting payment.

Consultation Services Billing Policy:

Session Fee: The fee for a single consultation covers up to 60 minutes of personalized guidance. Payment is required in full to secure your session.

Course & Tool Purchases: Any courses, tools, or additional resources recommended during the consultation are sold separately and are not included in the session fee. Exclusive discounts are available for clients on these products.

Rescheduling & Cancellations: Clients must provide at least 24 hours’ notice to reschedule a session. Sessions canceled without sufficient notice may be subject to a cancellation fee or forfeiture of the payment.

No Refund Policy: Due to the personalized nature of consultation services, all payments are non-refundable.

Additional Policies:

All recommended products and resources are optional but encouraged for the most effective implementation of strategies discussed during the consultation. Clients are responsible for purchasing recommended materials separately.

Done for You Services:

BEFORE services begin and projects get queued client must choose a payment plan, along with the Signed Service Agreement that discloses details on the services being rendered. When choosing a payment plan, payments must be placed on automatic billing using our automatic billing system. Clients can request to have the automatic payments stopped if at any time they choose to pay the remaining balance due. The remaining balance is due before we are able to release the project to you.

Coaching Programs:

Before the Coaching Start Date a Participation Agreement must be signed and received back in our office. This agreement discloses detailed information on what your coaching spot includes, what we will do together and other information you will need to be aware of.

Cancellations

Cancellation of an account does not dismiss outstanding invoices or contracted commitments. At the time of cancellation, any outstanding balance must be settled. All canceled accounts with an outstanding balance may be automatically turned over to a third-party collection service.

Free Trial Verification:

For any free trials we offer, your card will be charged $1.00 to verify its authenticity. This amount will be automatically refunded to you. This process ensures that the card used is valid and helps prevent fraudulent activity.

Cancelling a Subscription:

For your protection and for security reasons, Childcare Business Executive Tools, LLC does not have any control over students' credit card information. We can not see any credit card numbers, type or any information about credit cards, and we can not go in and cancel any subscriptions for you.

Follow these Instructions to Manage Your Account:

Use this Link to manage your Account Here. Enter your email and we will send you a link directly to your customer portal. Once logged in, you will have the option to Manage all aspects of your account which includes canceling a subscription updating your credit card information, or making a payment.

Billing Disputes

As a current or prior customer, each customer agrees to provide 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. We must be the first option in billing disputes. Should Ashley Binns, LLC or any other entities or DBA's under the Ashley Binns, LLC umbrella receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before we have been given a chance to resolve the issue, we have the right to collect on the rendered services and any fees associated with those disputes. Regardless of the outcome of the chargeback, Ashley Binns, LLC retains the right to collect on any rendered services or fees that are due. Ashley Binns, LLC will submit any disputed amounts to a collection agency. Once a chargeback has been received, we will immediately suspend the account until the matter is resolved.

Refunds

Our policy at Ashley Binns, LLC is that due to the nature of our products and services, all sales are final. There are no refunds and you are responsible for the full amount of the order, whether you pay in full or choose a payment plan. This includes coaching programs, Live Virtual or In-Person Workshops/Events, Online Courses and any other services and programs provided. So basically there are no refunds once a payment is made, unless otherwise noted. If you decide to not continue the course or program, you are still responsible for the full amount of the program.

Membership 7-Day Trial Policy:

Free Trial Offer

We offer a 7-day free trial to all new members. This trial period allows full access to all the membership resources, including on-demand training materials, downloadable templates, and our private community group, as described in the membership benefits.

Activation

The trial begins immediately upon registration and activation of your account. No payment information is required to start the trial.

Ending the Trial

If you decide that our membership is right for you, you can choose to continue by entering your payment details any time before the trial period expires. This will ensure uninterrupted access to all membership benefits.

Cancellation

If you decide not to continue with the membership, you can cancel anytime during the trial period without any charges. To cancel, please follow the cancellation instructions provided in your welcome email or within your account settings on our website.

Transition to Paid Membership

Unless you cancel before the end of the 7-day trial, you will automatically be enrolled in our monthly billing cycle using the payment details provided. Details of the billing cycle and membership fees will be communicated during the sign-up process.

Refunds

As the trial period is offered free of charge, no refunds are applicable for any payments made after the trial period. Members are encouraged to review their decision during the free trial period.

Keep in mind the expense of a courses and programs can be used as a tax write off. Just be sure to keep the email as proof of purchase for your documentation.

Please direct any questions regarding these policies to [email protected]